Privacy Policy

This Privacy Policy describes how universeplanners.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from this Website.

Contact

If after reviewing this policy you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at info.universeplanners@gmail.com or by mail using the details provided below:

UNIT 2, 22/F., RICHMOND COMM. BLDG., 109 ARGYLE STREET KOWLOON, Hong Kong

Collection of personal information

When you visit our Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” Please see the list below for more information about the Personal Information we collect and why we collect it.

Device information

  • Purpose of collection: To load the Website accurately for you and to perform analysis on the use of the Website in order to optimize our platform.
  • Source of collection: Collected automatically when you access our Website using cookies, log files, web beacons, tags or pixels. (ADD OR REMOVE OTHER TRACKING TECHNOLOGIES USED)
  • Disclosure for a business purpose: Shared with our processor Shopify (ADD OTHER SUPPLIERS WITH WHOM YOU SHARE THIS INFORMATION)
  • Personal information collected: web browser version, IP address, time zone, information about cookies, sites or products you view, search terms, and how you interact with the site. (ADD OR REMOVE ANY PERSONAL INFORMATION COLLECTED)
  • Order information
    • Purpose of collection: To provide you with products or services that comply with our contract, process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, review our orders for potential risk or fraud, and, in accordance with the preferences you have shared with us, provide you with information or advertising related to our products or services.
    • Source of collection: collected from you
    • Disclosure for a business purpose: Shared with our processor Shopify (ADD OTHER SUPPLIERS WITH WHOM YOU SHARE THIS INFORMATION. E.G. SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS).
    • Personal information collected: name, billing address, shipping address, payment information (including credit card numbers INSERT ANY OTHER TYPE OF PAYMENT ACCEPTED), email address, and phone number.
  • Customer Support Information
    • Purpose of collection:
    • Source of the compilation:
    • Disclosure for commercial purposes:
    • Personal Information Collected: (INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING LISTS/DATA)
    • Purpose of collection: to provide customer support
    • Source of collection: Collected from customer
    • Disclosure for commercial purposes: (ADD ANY VENDOR USED TO PROVIDE CUSTOMER SUPPORT)
    • Personal Information Collected: (ADD ANY MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NECESSARY)

(INSERT NEXT SECTION IF AGE RESTRICTION IS REQUIRED)

Minors

This site is not intended for individuals under the age of (INSERT AGE). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address listed above to request deletion.

Sharing personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can learn more about how Shopify uses your personal information here.

https://www.shopify.com/legal/privacy . 

  • We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 
  • (INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS)

(INCLUDE THE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING)

Behavioral advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

You can also opt out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout
  • (INSERT IF YOU USE A THIRD PARTY MARKETING APPLICATION THAT COLLECTS INFORMATION ABOUT PURCHASE ACTIVITY ON YOUR WEBSITE) We share information about your use of the Website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (to which you may consent, depending on your location).
  • (INSERT IF USING SHOPIFY AUDIENCES) We use Shopify Audiences to help us show ads on other websites with our advertising partners, to shoppers who have made purchases with other Shopify merchants and may also be interested in what we have to offer.
  • (INSERT OTHER ADVERTISING SERVICES USED)

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work  

You may opt out of targeted advertising by:

(INCLUDE OPT-OUT LINKS FOR ANY OF THE SERVICES USED. COMMON LINKS INCLUDE:

Additionally, you may opt out of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/  

Use of personal information

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services and offers.

(INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN EUROPE OR YOU HAVE CUSTOMERS IN EUROPE)

Legal basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following legal bases:

(INCLUDES ALL THAT APPLY TO YOUR BUSINESS)

  • Your consent;
  • The execution of the contract between the site and you/your;
  • Compliance with our legal obligations;
  • Protect your vital interests;
  • Performing a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Website, we will retain your personal information in our records unless you ask us to delete this information. For more information about your right to erasure, please see the “your rights” section below. 

Automated decision making

If you are a resident of the European Economic Area (EEA), you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making produces legal effect or otherwise significantly affects your rights.

We (YES/NO) engage in fully automated decision-making that has legal or significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or significant effect on you.

Services that include elements of automated decision-making include: 

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a limited number of days.

 Sale of personal information

(INCLUDE THIS SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT AND SELLS PERSONAL INFORMATION AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT)

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

[Insert:

  • categories of information sold;
  • IF SHOPIFY AUDIENCES ARE USED: information about your Website usage, your purchases, and the email address associated with your purchase;
  • instructions on how to opt out of the sale;
  • If your business sells information of minors (under 16 years of age) and if you obtain affirmative authorization;
  • If you provide a financial incentive to sell information, please provide information about what that incentive is.]

(INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN EUROPE OR YOU HAVE CUSTOMERS IN EUROPE)

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to access personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information provided above. (OR INSERT ALTERNATIVE INSTRUCTIONS FOR SUBMITTING ACCESS, DELETION, CORRECTION, AND PORTABILITY REQUESTS)

Your personal information will first be processed in Ireland and then transferred outside of Europe for further storage and processing, including to Canada and the United States. For more information about how data transfers comply with the GDPR, please see Shopify’s GDPR White Paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR  

CCPA

If you are a California resident, you have the right to access personal information we hold about you (also known as the “Right to Know”), to port it to a new service, and to request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information provided above. (OR INSERT ALTERNATIVE INSTRUCTIONS FOR SUBMITTING ACCESS, DELETION, CORRECTION, AND PORTABILITY REQUESTS)

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address listed above.

Cookies

A cookie is a small amount of data that is downloaded to your computer or device when you visit our website. We use several types of cookies, including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or if they are otherwise repeat visitors.

We use the following cookies to optimize your experience on our website and to provide our services.

(Be sure to check this list against the current list of Shopify cookies on the stores of online sellers of a product: https://www.shopify.com/legal/cookies )

Name: Name

Function: Function

Duration: Duration

Ab: used in connection with access to the administration panel. 2 years

Secure_session_id: Used in connection with navigation through the store’s home page. 24 hours

Shopify_country: Used in connection with the checkout process. During the session

Shopify_m: Used to control customer privacy settings. One year

Shopify_tm: Used to control customer privacy settings. 30 minutes

Shopify_tw: Used to control customer privacy settings. 2 weeks

Storefront_u: Used to facilitate updating customer information. 1 minute

Tracking_consent: Tracking preferences. 1 year

C: Used in connection with the payment process. 1 year

Cart: Used to connect to the shopping cart. 2 weeks

Cart_currency: Used to connect to the shopping cart. 2 weeks

Cart_sig: Used in connection with the checkout process. 2 weeks

Cart_ts: Used in connection with the checkout process. 2 weeks

Cart_ver: Used to connect to the shopping cart. 2 weeks

Checkout: Used in connection with the checkout process. 4 weeks

Checkout_token: Used in connection with the payment process. 1 year

Dynamic_checkout_shown_on_cart: Used in connection with the checkout process. 30 min

Hide_shopify_pay_for_checkout: Used in connection with the checkout process. During the session

Keep_alive: Used to connect with the buyer’s location. 2 weeks

Master_device_id: Used in connection with merchant access. 2 years

Previous_step: Used in connection with the payment process. 1 year

Remember_me: Used in connection with the payment process. 1 year

Secure_customer_sig: Used in connection with the buyer’s login. 20 years

Shopify_pay: Used in connection with the checkout process. 1 year

Shopify_pay_redirect: Used in connection with the checkout process. 30 minutes, 3 weeks or 1 year depending on the value

Storefront_digest: Used in connection with the buyer’s login. 1 year

Tracked_start_checkout: Used in connection with the checkout process. 1 year

Checkout_one_experiment: Used in connection with the checkout process. During the session

Name: Name

Function: Function

Duration: Duration 

  • Week: week/s
  • Minutes: Minutes
  • Year: Year/s
  • Session: during the session

Tracking landing pages: Tracking landing pages

Shopify analytics: Shopify Analytics

Shopify analytics relating to marketing and referrals: Shopify analytics relating to marketing and referrals

Shopify and Google Analytics: Shopify and Google Analytics

(ADD OTHER COOKIES OR TRACKING TECHNOLOGIES YOU USE)

The duration of a cookie on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in a number of ways. Please note that removing or blocking cookies may negatively impact your user experience and some parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser controls, usually found in the “Tools” or “Preferences” menu of your browser. For more information on how to modify your browser settings or how to block, manage or filter cookies, consult your browser’s help file or sites such as: www.allaboutcookies.org  

Also, please note that blocking cookies may not completely prevent our sharing of information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these third parties, please follow the instructions in the “Behavioral Advertising” section above.

No tracking

Please note that due to the lack of a consistent industry understanding of how to respond to “do not track” signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Claims

As mentioned above, if you wish to make a complaint, please contact us by email or by post using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: (Please add the contact information or website of the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/  

Last Updated: (Date)